The End of the Sprint Saga! (at last)

Read all about the whole mess here.

I've finally got a conclusion!  I'll just quote the email I sent off to the Consumerist on the (happy?) ending:

After a few weeks of going back and forth with Sprint, I'm happy to report that I finally have a conclusion on this issue.  The woman I've been working with in their Executive Services department called me this evening to let me know that they have fully researched the problem and it turns out that there was an error on their end.  It took quite some time to get them to dig down on this issue and several conversations before they got to the point of actually checking what web pages were accessed to incur data fees.  I don't know what they ultimately found, but I do know that I never used the phone except to send picture mail, text and make calls.  This was the latest step that was being taken in the investigation when I got the phone call tonight.

She informed me that the error has been fixed and that I may now use my unlimited picture mail feature without incurring additional fees, as intended.  I asked about other people having this issue and she indicated that they've fixed this issue for everyone.

Hopefully, this is the end of the saga.

Thank you for all of your help in bringing greater attention to this issue.  I'm sure Sprint wouldn't have been forced to truly investigate this issue deeply enough to actually find the problem without it.

I also asked the rep what I should do "just in case" I do see charges after all this.  She said that I should email her or call her directly.  Not included in the email I sent to the Consumerist, she also said that the billing department indicated that she should issue a full refund for the data usage fees, but since she'd already done that as a "courtesy" earlier on, that was sort of moot.

So, there we have it, the end of the saga.  I hope.